Safaricom fired 28 employees in the year ended March 2021 for fraud-related offenses, a jump from 16 dismissals the year before.
The telco’s latest sustainability report released Wednesday indicated it conducted 36 investigations into alleged fraud.
It dismissed the 28 and warned 19 employees.
One case was taken to government agencies for further action.
The majority of the cases, 22, related to data privacy with eight involving breach of policy and four SIM swap cases.
Two cases involved asset misappropriation according to Business Daily.
Safaricom says it has established fraud management squads specializing in analytics, customer awareness, and process reviews.
“The squads have completed three key initiatives:
Targeting irregular subscriber registrations, focused awareness to customers, and a review of the processes followed by SIM selling outlets,” Safaricom says in the report.
Data protection has further become a key area of focus.
This is additionally since the government set up rules to restrict the State and companies handling of information.
This is to prevent misuse by imposing a fine of up to Sh5 million or one percent of annual turnover for corporations.
Safaricom said identity theft and social engineering fraud have been some of the most common forms of fraud.
This is targeting customers of the mobile money platform M-Pesa.
“We highlighted the issues through an above-the-line campaign under the tag Jichanue and Take Control.
This was further using radio, TV, and digital channels,” Safaricom said.
“With the aim to reach all customers, we sent out over 63 million SMS broadcasts.
Additionally, our digital channels reached 9.5 million people and our radio campaign reached over eight million people,” the telco said.
Fraud incidences are also conducted externally with hackers targeting weaknesses in systems.
According to the Communications Authority of Kenya’s sector statistics report for July to September 2020, there were 35.1 million cyber security incidents detected.
This represented an increase of 152.9 percent from the same period a year earlier.